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Due to the nature of our products being handmade, the time and effort that goes into making your rose arrangement and for sanitary purposes there are no returns or exchanges on all of our rose arrangements (including the Galaxy Rose Arrangement). In the unlikely event that you receive a damaged arrangement, we will gladly replace it within 14 days of the date of delivery. Please send photos of the damages to our support team at firstname.lastname@example.org
All Other Novelty and Gifts (Galaxy Rose, Enchanted Rose, Rose Bear)
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return.Please note: You will be responsible for the return shipping cost.
Click here to start a new return.
Change of Address
Shipping Addresses can only be changed if the order has not been fulfilled. If the order has been fulfilled, we advise reaching out to the shipping carrier for an alternate delivery address.
Due to the fast nature of our supply chain our warehouse and or floral staff begin working on your order right away. For this reason we're unable to accept any order cancellations.