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Due to the nature of our products being handmade, the time and effort that goes into making your rose arrangement and for sanitary purposes there are no returns or exchanges on all of our rose arrangements (including the Galaxy Rose Arrangement). In the unlikely event that you receive a damaged arrangement, we will gladly replace it within 14 days of the date of delivery. Please send photos of the damages to our support team at firstname.lastname@example.org
All Other Novelty and Gifts (Galaxy Rose, Enchanted Rose, Rose Bear)
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return.Please note: You will be responsible for the return shipping cost.
Click here to start a new return.
Change of Address
Shipping Addresses can only be changed if the order has not been fulfilled. If the order has been fulfilled, we advise reaching out to the shipping carrier for an alternate delivery address.
Due to the fast nature of our supply chain our warehouse and or floral staff begin working on your order right away. For this reason we're unable to accept any order cancellations.
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We partner with retailers all over the world, so that you can shop smoooth directly from their sites. Don't spot us at the checkout? No worries. You can use our app to enjoy flexible payment options everywhere and anywhere online.
Spread the cost of your purchase into 4 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.
Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees.
Our transparent credit options offered in partnership with WebBank, member FDIC, give you flexible financing you need to seamlessly shop larger purchases.
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Buy now, pay later is an alternative to credit and gives you the flexibility to shop what you want, when you want, without breaking the bank. When you split the cost of your purchase into 4 smaller payments with Klarna, you’ll never pay any interest. Ever.
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Paying after delivery allows you to try before you buy and is the easiest way to shop online. Complete the payment 30 days after purchase at no added cost. Report returns directly in our app and only pay for the items that you keep.
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