Customer Service Representative

Dose of Roses is a social media driven ecommerce brand as see on celebrities such as Jake Paul, Tana Mongeau, Erica Mina from Love & Hip-Hop. We’re quickly becoming the #1 brand on Instagram for shopping roses & luxury gifts perfect for birthdays, anniversaries, baby showers, and more. We’re looking for passionate & enthusiastic people eager to learn about the ecommerce industry and involved in social media.

Responsibilities

  • Be passionate about Dose of Roses products and services.
  • Demonstrate enthusiasm and eagerness to learn all aspects of Customer Service, Order Management, and Customer Protection.
  • Maintain a daily KPI of accurately responding to customer’s emails, Instagram DMs, and Facebook Messenger/Wall Posts via ZenDesk.
  • Troubleshoot order issues using Shopify, ShipStation, and ZenDesk to resolve customer complaints.
  • Submit evidence of shipment for orders containing chargebacks to PayPal & payment processors in a timely manner to win disputes.
  • Call customers for high value orders to ensure they’ve properly placed the order information and validate legitimacy.
  • This is a full-time position, Monday to Friday.

Qualifications

  • Able to effectively communicate in verbal and written English both via email and on the phone
  • One or more years of customer service and/or retail experience preferred
  • Tech savvy

Apply with your cover letter & resume: careers@doseofroses.com

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