Shipping Protection


When you purchase a product with, you will get an email with your link to report a shipping related issue. You will be protected against the following issues:

  • Damaged
  • Lost in Transit
  • Stolen
  • Delivered Not Received
  • Wrong Item

To go straight to the Claims form, click here. Please have your order number and email address ready from your order confirmation email.

Have questions about policiesRead more by clicking here


To report an issue from your email, follow the steps below:

  1. Open your order confirmation email from us.
  2. In the email, click File a Claim.
  3. Enter your email address and order number.
  4. Choose the issue with your order (lost, stolen, damaged, or wrong item). 
  5. Add a description (if required)
  6. Click Submit.

Note: Please allow 1-3 business day to process your claim.

Klarna is the smoooth and safe way to get what you love today, and pay over time.

So, how does Klarna work?

We partner with retailers all over the world, so that you can shop smoooth directly from their sites. Don't spot us at the checkout? No worries. You can use our app to enjoy flexible payment options everywhere and anywhere online.

  • Pay in 4 instalments

    Spread the cost of your purchase into 4 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.

  • Pay in 30 days

    Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees.

  • Monthly financing.

    Our transparent credit options offered in partnership with WebBank, member FDIC, give you flexible financing you need to seamlessly shop larger purchases.



Why Klarna?

No interest. No catch.

Buy now, pay later is an alternative to credit and gives you the flexibility to shop what you want, when you want, without breaking the bank. When you split the cost of your purchase into 4 smaller payments with Klarna, you’ll never pay any interest. Ever.

Online shopping freedom.

Paying after delivery allows you to try before you buy and is the easiest way to shop online. Complete the payment 30 days after purchase at no added cost. Report returns directly in our app and only pay for the items that you keep.

Full transparency.

With an instant credit decision, you can complete your purchase directly with full transparency. It’s the simplest one-time sign-up process you’ve ever used. Get a full overview of your payments online or in our app.